Top dollar - Instant quotes
Canitcash Customer Reviews
Real reviews from real sellers
Transparency is the core of our business. We know that sending your expensive electronics to a website requires trust, which is why we let our customers do the talking.
Below, you will find authentic, unedited reviews collected via third-party platforms like Google and TrustIndex. We do not pay for reviews, and every testimonial below is from a verified customer order. Whether it is praise for our fast payment speeds or honest feedback on our inspection process, we believe in showing you the full picture.
What do our customers love most?
Speed: Quotes are instant, and payments go out fast.
Communication: Real humans answering emails, not bots.
Fairness: Honest grading based on the actual condition of your device.
(Still have questions about our safety? Read our official 2026 Verification Report: Is CanItCash Legit?)
Still have questions?
Take a look at our FAQ below, or visit our Support Page. Otherwise, click your device below to get started.
Is Canitcash Legit?
At Canitcash, we take pride in being upfront, transparent, and trustworthy. Since 2018, we’ve been a Google-verified, reliable platform for safely selling used electronics online. We’re also a BBB-accredited business, reflecting our long-standing commitment to honest, dependable service.
What makes Canitcash better?
“Where is the best place to sell my laptop?”
We get this question a lot! At Canitcash, we do things differently to make selling your laptop online as easy and hassle-free as possible. Here’s what sets us apart:
- No creating online ads
- No fees
- No meeting strangers
- Multiple payment options
Do you buy used/broken devices?
Yes! We absolutely buy used and even broken devices. We understand that electronics may have wear, tear, or broken parts, and that’s okay! However, we do require that the device is still functional.
To ensure you receive the most accurate quote, please describe your device’s condition honestly when selling to Canitcash. This helps us provide the best estimate before our team inspects your item.
Is my personal information safe?
Yes! As part of our 100% free service, we factory reset every device to its default settings during our inspection process. This ensures that all personal data is removed before resale or recycling.
What happens to the device I sold?
At Canitcash, we believe in eco-friendly and responsible recycling. Sustainability is a core part of our business, and we’re always looking for better ways to reduce electronic waste.
- First, we try to give your device a second life by reselling it through trusted eCommerce platforms.
- If resale isn’t possible, we carefully disassemble the device and salvage usable components for reuse.
- Any remaining materials are sorted and responsibly recycled, ensuring minimal environmental impact.
By choosing Canitcash, you’re not just selling your used electronics—you’re also helping to reduce e-waste and promote sustainability.
How do you determine the price?
We update our prices daily to ensure you get the best value for your used electronics. Our pricing is based on real-time market trends, competitor analysis, and current resale demand.
If there’s ever an error in our pricing, don’t worry—we’ll return your device free of charge, no questions asked.
Do I need a printer to print my shipping label?
Don’t have a printer? No problem! If you need a shipping label mailed to you, just send us a quick message after placing your order, and we’ll get one sent out ASAP—free of charge.
How do I find my laptop model?
Need help identifying your laptop model? Click the link above to quickly locate your device and get an accurate quote.
I have a skin or decal on my device, should I remove it before sending?
Yes, we ask that you remove any skins, decals, or stickers and clean off any residue before shipping your device.
If a device is received with these cosmetic defects, it will be graded as at least “Fair” condition, which may affect your final offer. To ensure you get the highest cash value, we strongly recommend removing them before sending your device.
What are your business hours?
Our website is available 24/7, so you can place orders anytime at your convenience.
Our office hours are Monday to Friday, 9 AM – 4 PM (Eastern Time). If you have any questions, our support team will respond within one business day.
Please note that we do not operate on weekends.
How do I generate an instant quote?
The fastest way to locate your device is by using the search bar at the top of our homepage.
- If you know your device’s brand and model, simply type it in, and a list of matching devices will appear. Select your device to proceed.
- Can’t find the exact model? No problem! Send us an email, and we’ll be happy to assist.
Not sure what to search for?
- From our homepage, select the category of the item you’re selling (laptop, tablet, etc.).
- Choose the brand on the first page.
- Use the drop-down menu on the next page to find your model.
- Need help locating your model number? Locate your laptop model here!
Once you’ve selected the correct device, fill out the next page as accurately as possible to receive the most accurate trade-in value. We stress accuracy, so be sure to review our trade-in condition guide for tips on grading your device properly.
Are there any fees?
No, we do not charge any fees—our service is completely free.
However, please note that certain payment methods, such as PayPal, may have their own processing fees. These fees are set by the payment provider, and we have no control over them.
How long does the inspection process take?
We strive to complete all inspections within one business day after your device has been processed by our team.
Please note:
- This timeline begins when our team opens and receives your device, not from the moment it is delivered.
- We process orders in the order they are received and appreciate your patience.
- We do not operate on weekends, so orders received late in the week may take extra time.
How do I track my transaction?
We know that when you sell a laptop or other device online, you want to track every step of the process. That’s why we provide a dedicated members area where you can:
- View all your orders in one place.
- Track your order status from start to finish.
- Message our inspection team directly with any questions.
You’ll gain access to this section as soon as you create an order. If you have any questions, please use the members area to reach out to us—we’re here to help!
Do I need to include paperwork?
No, paperwork is not required. Everything we need to identify and process your package is included on the shipping label.
However, please ensure your order number is clearly visible when placing the label on your package. If you’d like to include paperwork, you’re welcome to do so, but it is not necessary.
What should I include with my device?
To ensure the best trade-in value, please include the following accessories (if available):
Laptops:
- Power adapter
- Battery
- Original accessories (e.g., stylus pen, docking keyboard)
Tablets:
- Power adapter
- Original accessories (e.g., stylus pen, docking keyboard)
Desktops:
- Power cable
- Mouse
- Keyboard
Phones:
- Power cord & plug-in adapter
- Original accessories (e.g., stylus pen)
Gaming Consoles:
- Power cord & power brick
- Controllers (included at the time of purchase)
Smartwatches:
- Power adapter
All-in-One Computers:
- Power adapter
- Keyboard
- Mouse
What happens if I do not agree with my evaluation?
When you submit an order, you’ll be asked to describe your device’s condition and list any defects. Please enter this information as accurately as possible. For help inspecting your device, check out our Things to Do Before Selling Your Laptop page.
If we receive a device that differs from the listed condition, we’ll always contact you first. You will have the final decision to either:
- Accept the adjusted offer
- Have your device returned for free
If our offer isn’t the right fit, we’ll return your device to you at no charge.
I have upgraded my laptop, do you provide custom quotes?
No, we do not offer custom quotes or additional payments for upgraded hardware at this time. Our pricing is constantly updated to ensure you receive the best possible value for your device based on current market trends.
Preparing your item(s) for shipping:
To prevent damage during shipping, please wrap your device securely in protective film and bubble wrap before placing it in the box. Proper packaging ensures your device arrives safely for inspection.
How does shipping work?
Once you create an order, you’ll receive a free UPS shipping label. Follow these steps to ensure safe shipping:
- Find a sturdy box with a certification stamp for proper protection (we do not provide shipping boxes).
- Package your device securely, using protective materials like bubble wrap.
- Apply the free UPS shipping label and drop off your package at any UPS drop-off location of your choice.
Can you ship me a box?
No, we do not supply boxes or packing materials. However, we provide a free UPS shipping label for you to attach to your own packaging.
For the best protection and to qualify for UPS’s default shipping insurance, please use a sturdy box with a certification stamp. Proper packaging also helps ensure a faster payout for your device.
How do I get my free shipping label?
Once you place an order, you’ll receive a free UPS shipping label, which you can access:
- Immediately after placing your order
- Via email
- In your online members area on our website
You can print your label anytime at your convenience.
Will my shipment be insured?
All packages shipped via UPS are insured up to the $100 default coverage.
To qualify for UPS’s default insurance, please:
- Use a sturdy box with a certification stamp
- Securely package your device with plenty of protective materials
If you require additional insurance, you are welcome to use your own shipping label at your own cost.
What shipping provider do you use?
UPS is our official shipping provider. All orders include a free UPS shipping label for your convenience.
Where do I take or drop off my shipment box?
You can drop off your package at any UPS location or schedule a paid UPS pickup for added convenience.
Can I ship more than one device in one box?
Absolutely! Our system is designed to make selling multiple devices easy.
- Ensure each device has its own order before shipping.
- You can package multiple devices together in one box.
- If you need multiple shipping labels, please place one order at a time.
My shipment label says 6lbs but my package is heavier?
Yes, each UPS shipping label includes an estimated weight. However, if your package is heavier or lighter, UPS will automatically adjust it at no cost to you.
Can I get my shipment picked up?
No, we do not offer a free UPS pickup option at this time. However, you can schedule a paid UPS pickup for added convenience.
