Terms and conditions

Device ownership & eligibility

• You confirm that you are the legal owner of the device you are selling.
• You confirm that your device is not on a payment plan, is free of any liens, and can be transferred to a new owner.
• You confirm that your device is not enrolled in a corporate or institutional device management program, and that account locks including iCloud Activation Lock, BIOS or firmware passwords, and network locks tied to schools or employers have been removed before shipping.
• You agree to provide accurate information about the device you are selling.
• As a US-based company, we expect devices to match standard US market specifications. Items received with non-US configurations (for example, foreign keyboard layouts or region-specific models) may receive adjusted pricing due to reduced resale demand or limited parts compatibility.

Device condition

• We evaluate the condition of your device based on how it arrives, not how it was described at the time of the quote.
• A device is considered “fully functional” when all original components and accessories are included and fully operational. For a battery to be considered fully functional, it must hold at least 70% of its original capacity.
• Condition grades range from Flawless to Good, Fair, and Poor, and reflect the overall state of the device.
• In rare cases, a device may be opened to verify full functionality of its hardware.
• If your device arrives in a different condition than quoted, a deduction may be applied based on what is found at inspection.

Quotes, offers & returns

• All quotes are estimates until the device is received and inspected. For the security of both parties, we cannot guarantee your final payout will match your original quote. Please describe your device accurately for the smoothest transaction.
• Your payout cannot exceed the original quoted amount.
• If no issue is found during inspection, your payment is issued in full.
• We offer free returns in all cases. Whether you decline the offer, change your mind, find a better deal, or for any other reason, we'll return your device free of charge.
• If we adjust your offer after inspection, you are not required to accept it. Canitcash may either return your device free of charge, or pay the full original quoted amount and retain the device, at our discretion.
• If the device does not match the information you provided, or its market value has changed significantly, we reserve the right to renegotiate the offer.
• Once payment is issued, your device is processed and cannot be returned, and no cancellations are accepted after payment is made.

Shipping & packaging

• You agree to ship your item within a reasonable timeframe. Delays may result in cancellation of your order or an adjustment to your offer, at our discretion.
• We provide a prepaid shipping label to send your device to us. If you prefer to use your own label for insurance purposes, that's acceptable, but it must be addressed directly to our facility in New Prague, MN. We do not accept packages shipped to a carrier location and hand-delivered or dropped off at our door.
• UPS and USPS labels include up to $100 of default carrier insurance. Coverage is subject to carrier approval and factors such as packaging method and materials, and we are not responsible for claims that are denied.
• If we pay for return shipping, the return label is uninsured. If you'd like an insured return, you agree to provide the return shipping label.
• We are not responsible for damage or lost packages during shipping, including return shipping.
• Shipping materials (including the original box, packaging, and any accessories beyond the device and its charger) may be discarded upon receipt, and we are not responsible for returning them.

Data & device preparation

• Please save, back up, or erase all personal data before shipping. We are not responsible for any information left on a device, and all data is wiped once your device is received. If a device arrives with apps or accounts still logged in, these are cleared on receipt.
• In the event of a return, the device is factory reset (to the most current operating-system version where applicable) before it is sent back.
• If your device arrives with an active system lock, such as iCloud Activation Lock, a BIOS or firmware password, or a device management enrollment that prevents us from processing it, we will contact you and ask you to remove it remotely where possible.
• If the lock cannot be cleared, we return the device to you at no cost.
• Once payment has been issued, the device has been processed and cannot be returned.

Communication & tracking

• Once your order is placed, you can manage everything from your Canitcash account: printing your shipping label, messaging our inspection team, and tracking your order status.
• Email updates are sent at key stages of your transaction. If you're not receiving them, please check your spam or junk folder. We are not responsible for emails that don't reach your inbox, so you are responsible for checking your order details in your account.
• If your offer is adjusted after inspection, we'll notify you and follow up with courtesy reminders if we don't hear back. If we don't receive a response within 48 hours of those reminders, the adjusted offer will be processed and the device will no longer be eligible for return.

Payout methods

• We offer payouts via PayPal, Venmo, Zelle, Cash App, an Amazon Gift Card, or check.
• If PayPal is selected, you agree to accept any applicable PayPal transfer fee.
• If a check is selected, you agree to cash it within 90 days. Checks not cashed within that window may be voided.
• You are responsible for providing accurate payout account details at checkout. We are not responsible for payments sent to incorrect accounts based on information you provided.

Legal terms & disclaimers

• We reserve the right to correct typographical errors, pricing inaccuracies, technical errors, or market-based value changes at any point during the transaction.
• By using Canitcash, you agree to access our services only through the interface we provide (not through bots, scripts, web crawlers, or similar automated methods), and not to interfere with or disrupt the site or its performance.

Governing law. These terms and conditions are governed by and construed in accordance with the laws of the State of Minnesota, without regard to its conflict-of-laws provisions. By checking “I have read and agreed to the terms and conditions” at checkout, you agree that any action at law or in equity arising out of or relating to these terms will be filed only in the state or federal courts located in Minnesota, and you irrevocably and unconditionally consent and submit to the exclusive jurisdiction of those courts over any suit, action, or proceeding arising out of these terms.